Welcome to the Grievance Redressal page of Visagiri.com. We are committed to providing our clients with exceptional service and support. Your satisfaction is paramount to us, and we understand that there may be times when you need to voice a concern or require assistance to resolve an issue. This page is dedicated to ensuring that your grievances are addressed promptly and effectively.
**How to File a Grievance:**
1. **Identification of Issue:**
Begin by clearly identifying the issue you have encountered. Please provide as much detail as possible to help us understand the situation.
2. **Contact Us:**
You can file your grievance by:
- Filling out the online grievance form on our website.
- Sending us an email at [info@visagiri.com].
- Calling our customer support helpline at +91-7065-819819 (available from 9 AM to 5 PM IST).
3. **Acknowledgment:**
Upon receiving your grievance, we will send you an acknowledgment within 24 hours, confirming that we are reviewing your concern.
4. **Resolution:**
We aim to resolve all grievances within 7 working days. Our dedicated team will investigate the matter thoroughly and provide you with a resolution or update on the progress.
**Escalation Procedure:**
If you are not satisfied with the resolution provided, you may escalate the issue to our senior management by sending an email to [info@visagiri.com]. Please include your original grievance reference number and a detailed explanation of why you are not satisfied with the response. Our senior management will review the escalation and respond within 3 working days.
**Feedback:**
We value your feedback as it helps us improve our services. After your grievance has been resolved, we encourage you to share your experience with us by filling out the feedback form provided on our website.
At Visagiri.com, we assure you that every grievance is treated with seriousness and discretion. We are here to support you throughout your visa application process and beyond. Thank you for choosing us as your trusted partner in your journey.
For any further assistance, please feel free to reach out to our customer support team.
We are here to help!
