Payment Refund and Cancellation Policy

At Visagiri, we are committed to providing transparent, secure, and AI-enhanced payment solutions for our visa consultancy services. Our Payment Policy ensures a seamless and hassle-free payment experience, leveraging advanced technology to streamline transactions and protect your financial information. We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), bank transfers, and popular online payment platforms like Razorpay, all processed through state-of-the-art encrypted channels with AI-driven fraud detection to safeguard your data.

Full payment is required before we begin processing your visa application to ensure we can allocate resources efficiently and provide prompt service. In the era of AI, our payment systems are optimized with automated processing and real-time transaction monitoring to enhance security and efficiency. For cancellations or refunds, we offer a clear and fair policy detailed below. Our AI-powered customer support, including 24/7 chatbots and dedicated human assistance, is available to guide you through any payment-related queries.

Payment Refund Policy

We understand that plans can change, and our Payment Refund Policy is designed to provide a transparent and client-friendly process for requesting refunds, supported by AI-driven efficiency for faster resolution.

Eligibility for Refund

• Refund requests must be submitted within 30 days of the payment date.
• Services not rendered due to Visagiri’s non-performance are eligible for a full refund.
• If a visa application is denied due to reasons beyond our control (e.g., client errors or omissions in documentation), refunds will be evaluated on a case-by-case basis, with AI-assisted analysis to ensure fairness.

Process for Requesting a Refund

1. Contact our support team via email at accounts@tripgation.com with the subject line “Refund Request.”
2. Include your full name, transaction details, and a brief explanation of the refund request.
3. Our team, supported by AI-driven case management, will review your request and respond within 7 business days with the outcome or request additional information.

Refund Processing

• Approved refunds will be processed back to the original payment method within 14 business days.
• For credit card payments, refunds will appear on your next statement, depending on your bank’s policies.
• For other payment methods, our support team will guide you through the process, with real-time updates via our AI-powered portal.

Please note that refund requests are subject to verification. We may offer partial refunds or service credits based on the extent of services provided, determined through transparent, AI-assisted evaluation. For any questions, contact our support team for prompt assistance.

Cancellation Policy

Our Cancellation Policy is designed to accommodate changes in your plans while covering the costs of resources allocated to your visa application.

Cancellation Fees

• Cancellations within 24 hours of the service request incur no charges.
• Cancellations after 24 hours but before service commencement are subject to a 20% cancellation fee of the total service cost.
• Cancellations after service commencement incur a 50% cancellation fee of the total service cost.

Process for Cancellation

1. Notify our support team via email at accounts@tripgation.com with the subject line “Service Cancellation.”
2. Include your full name, transaction details, and a brief explanation for the cancellation.
3. Our team, supported by AI-driven workflows, will acknowledge your request and guide you through the next steps within 3 business days.

Cancellation fees account for resources and work already undertaken. In exceptional circumstances, we may waive or reduce fees, assessed fairly with AI-assisted case reviews. Please review our policy carefully to avoid inconvenience.

Important Considerations

• Timeframes: Refund requests must be submitted within 30 days of payment or receipt of a visa rejection notice.
• Documentation: Supporting documents may be required to process refunds, verified through our AI-powered system for efficiency.
• Exceptions: Certain services or fees may have specific refund terms outlined in the service agreement.

Contact Us

For questions or assistance regarding our Payment Refund and Cancellation Policy, reach out to our customer support team at accounts@tripgation.com or call +91 8010707171. Our AI-powered chatbot is also available 24/7 on our website for instant support.

Disclaimer: This policy is subject to change without prior notice. Any updates will be communicated via our website.

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