Learn About Our Refund Policy

Refund and Cancellation Policy

At Visagiri, we prioritize transparency and fairness in our financial policies. Our Refund and Cancellation Policy outlines the terms for refunds and cancellations of our visa consultancy services, enhanced by AI-driven technology to ensure efficiency, security, and client satisfaction. Whether you need to cancel a service or request a refund, our AI-optimized processes, including automated case reviews and real-time support, make the experience seamless and reliable.

Payment Refund Policy

We understand that plans can change, and our Payment Refund Policy is designed to provide a clear, transparent, and AI-enhanced process for requesting refunds, ensuring quick resolutions and client trust.

Eligibility for Refund

• Refund requests must be submitted within 30 days of the payment date.
• Services not rendered due to Visagiri’s non-performance are eligible for a full refund.
• If a visa application is denied due to reasons beyond our control (e.g., client errors or omissions in documentation), refunds will be evaluated on a case-by-case basis using AI-assisted analysis for fairness and accuracy.

Process for Requesting a Refund

1. Contact our support team via email at accounts@tripgation.com with the subject line “Refund Request.”
2. Include your full name, transaction details, and a brief explanation of the refund request.
3. Our team, supported by AI-driven case management, will review your request and respond within 7 business days with the outcome or request additional information.

Refund Processing

• Approved refunds will be processed back to the original payment method within 14 business days.
• For credit card payments, refunds will appear on your next statement, depending on your bank’s policies.
• For other payment methods, our support team will guide you through the process, with real-time updates via our AI-powered portal.

Refund requests are subject to verification. We may offer partial refunds or service credits based on the extent of services provided, determined through transparent, AI-assisted evaluation. For assistance, our AI-powered chatbot and support team are available 24/7.

Cancellation Policy

Our Cancellation Policy accommodates changes in your plans while accounting for resources allocated to your visa application, with AI-driven processes to ensure efficiency and fairness.

Cancellation Fees

• Cancellations within 24 hours of the service request incur no charges.
• Cancellations after 24 hours but before service commencement are subject to a 20% cancellation fee of the total service cost.
• Cancellations after service commencement incur a 50% cancellation fee of the total service cost.

Process for Cancellation

1. Notify our support team via email at accounts@tripgation.com with the subject line “Service Cancellation.”
2. Include your full name, transaction details, and a brief explanation for the cancellation.
3. Our team, supported by AI-driven workflows, will acknowledge your request and guide you through the next steps within 3 business days.

Cancellation fees cover resources and work undertaken. In exceptional circumstances, we may waive or reduce fees, assessed fairly with AI-assisted reviews. Please review our policy carefully to avoid inconvenience.

Important Considerations

• Timeframes: Refund requests must be submitted within 30 days of payment or receipt of a visa rejection notice.
• Documentation: Supporting documents may be required to process refunds, verified through our AI-powered system for efficiency.
• Exceptions: Certain services or fees may have specific refund terms outlined in the service agreement.

Contact Us

For questions or assistance regarding our Refund and Cancellation Policy, contact our customer support team at accounts@tripgation.com or call +91 8010707171. Our AI-powered chatbot is also available 24/7 on our website for instant support.

Disclaimer: This policy is subject to change without prior notice. Updates will be communicated via our website.

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